Suppose, we have to configure the Incident form in such a way that, if any incident is assigned to the Frontend IT team assignment group then, the Services field should become invisible and Configuration items should get disabled. Let’s understand this with the help of an example. UI action on the other hand is used to make the UI more interactive, customised, and specific to user activities. ServiceNow defines UI policies as a tool through which, we can dynamically change the behaviour of information on a form and control custom process flows for tasks. Let’s go ahead and add some new ROTA records in our application. Search Frontend_IT_ROTA in the navigation bar and go to our new module. Now let’s see how our application looks in service now.

from the create application file option, as we did for creating the ROTA table. We can create additional modules, tables, UI etc. The studio has automatically created Form, list, module, application menu for us. So, now that we have created the table our application in the studio looks like this. Now, click on the Shift column and select “Create choice list” as here, we will create choices of shift like 6am-12pm, 12pm-6pm, 6pm-12am and 12am-6am. We have below column definition, the important point to note here is that, we have selected reference of sys_user in Member column. Now scroll down and start defining the columns for these tables. Give the name of the table and keep remaining details as default. You will be prompted to enter the details for the new table. Go to “Create application file”.Ĭlick on Table under Data model and click create. Now, it is time to create a table for our application. You will find the application page below. You will be prompted to enter the application name and description. There would be a 6 hrs shift for each employee and the team has to support 24 X 7.įrom the navigator goto Studio, a new window will open. The Frontend IT team needs an application in ServiceNow wherein the Manager can publish the shift ROTA (shift rotation). Let’s create a new application for the following case of BookWorm ltd. The Studio provides guided and easy to use interface for creating new applications. ServiceNow provides an application called “Studio”, where you can create your new applications, give the source codes, create new tables for your applications, etc. In this section, we will give you an overview of ServiceNow development. Javascript is mandatory for ServiceNow scripting. ServiceNow is highly customisable and developers can easily create applications and modules based on customer’s requirements using principles of Javascript. At the same time, there are business requirements to set up different processes and features.

Use this instead of Script Log Statements, which is used for gs.ServiceNow provides a lot of inbuilt features and applications, which we can easily use to implement ITSM in any organisation. Setting the log level for an application to debug generates info, warn, error, and debug messages. Setting the log level for an application to info generates info, warn, and error messages, but does not generate debug messages.ĭebug ( gs.debug) | Logs informational events that are useful for debugging an application. Info ( gs.info) | Logs informational messages that describe the progress of the application. Setting the log level for an application to warn generates error and warn messages, but does not generate info or debug messages. Warn ( gs.warn) | Logs potentially harmful events. Setting the log level for an application to error generates error messages only, but does not generate warn, info, or debug messages. The good news is that you can use these alternative log statements insteadĮrror ( gs.error) | Logs events that might still allow the application to continue running. The reason the gs.log statement doesn’t work, is that it is restricted to the global scope and not accessible from a private scope. If you are trying to debug a script, this will add difficulty to your efforts. The old reliable gs.log statement doesn’t work on scoped applications.

Servicenow script debugger not working